According to datacity the private rehabilitation industry is worth approaching £11 billion. Read that again £11 billion nearly.
Ethnomethodology is essentially a sociological approved and used method of research which includes among other things the researcher being part of the study of the subject matter being researched. Anyone who knows me knows I am familiar with this area. In other words if you want to research something you need to get dirty, get involved and see it from the inside. Private rehabilitation workplaces/establishments/residential centres/clinics/detox centres are notoriously difficult to penetrate for the outsider. Especially so if said outsider is a has an offending background. Even harder when they’re honest enough to admit to any potential employer in the industry that they too have previously been an addict.
Just over five years ago I was blessed with sobriety. Ever since, I thought I'd like to give back the gift I obtained when I was in early recovery. I filled in the application for a position (recovery practitioner) at a supposed 5 star private luxury addiction rehab after speaking to a friend of the manager. I read the promotional bumph and thought, this could be interesting. After all, who could refuse?
A rehabilitation centre located in north Wales. It provides unrivalled support for people recovering from alcohol addiction, drug addiction, gambling addiction, and other harmful behavioural conditions. The facility is situated in a stunning 16-bedroom mansion surrounded by National Trust farmland near the beautiful North Wales coast1. Their experienced and highly-qualified team works closely with guests to understand individual needs, build recovery capital, and renew personal and professional lives with a fresh outlook and new goals".
My initial approach was to lay all (or a large percentage) of my cards on the table at interview. It worked. Both the senior and junior managers were impressed. Or were they? Hindsight offers up much concerning their rationale behind “taking me on” as a “Recovery Practitioner”. £24,000 per annum starting wage, two shift patterns, two company shirts and nice new pen.
It should be noted that as a child and teenager I was personally resident in a dozen or so residential establishments ranging from the small family type children’s home to the large industrial complexes of the prison services. So a wide range of personal experiences over some two decades was drawn upon during this research. Memories of institutional staffing structures where utilised during the 10 weeks of research. Additionally, as the hours ticked by I was able to recall the how’s, the whys, the where’s and the when’s of this particular establishment.
It took less than a week for me to identify the good the bad and the ugly of Parklands Place the supposed five star private residential rehabilitation centre just outside Colwyn Bay in North Wales. It is my belief that the fifth star was awarded for nothing more than the installation of a lift from the ground floor to the first floor. Only one resident during my 10 week task was seen to use the lift. As is common for these establishments it was a late 18 century early 19th century Manor house situated among a number of large trees with a drive up to the main building. However, despite the promotional literature with professional photography and very carefully chosen descriptive words, behind-the-scenes it was just a financially driven business environment with a facade of respectability.
My initial tasks incorporated observational techniques delivered by untrained and unqualified young naïve individuals.
90% of the staff were female. Some of which were agency workers recruited hastily to fill in or to cover for staff sickness or the inability to recruit new staff. Investigations at that time and since evidenced a huge staff turnover over a relatively short period of time. Staff retention was minimal to say the least. During my short employment I witnessed approximately five staff members depart. Including a Polish night supervisor. he complained to me personally at the lack of support and the refusal of senior staff to attend during the night when summoned for emergencies. Other staff members were recruited from the north-west of England on a come day-go day basis. In other words, they recruited whoever they could from where ever they could whenever they could. Chefs were also provided by agencies.
The daily routine at PP was monotonous and brain melting. The morning routine started with a turnover discussion between the night staff and day staff. The report book/diary usually contained very little information with regard to the residents/customers evening activities. So and so requested paracetamol, so and so complained of headache, so and so was late handing their phone back, etc. Rarely if ever were the daytime staff provided with the detailed or informative behaviours of the customers mental state, physical state and or spiritual condition. Quite simply, the unqualified night staff had a little if any knowledge or any professional know how about the customers needs with regard to abstinence and maintenance regarding the sobriety of the residents. Self Isolation was the preferred option in order to upkeep the establishments false tranquillity. Comfortable bedroom furniture and a 50 inch widescreen television ensured the paying customer preferred to stay in their rooms.
Following breakfast and a relaxation period of an hour also customers where encouraged to attend a variety of workshops which included CBT (cognitive behavioural therapy) among other tried and tested rehabilitation formulas. Afternoons we’re basically the same. PP offered what was described as a personal pathway to recovery structure. In other words a simple tick box program. Exercise, tick, counselling, tick, one-to-one discussion, tick, meditation, tick. Permission to attend a gym once a week, tick, family visit, tick and so on.
Not once did I witness any customer/addict receive any encouragement to carry out a personal inventory of their issues . Again, I didn’t witness any psychotherapy, any emotional stabilising therapy, any academic assessments, in fact it became apparent to me that once the £10,000 fee had been received very little professional treatments followed. which wasn’t entirely surprising given the lack of capabilities of the unqualified staff member, some of which had no experience of addiction or rehabilitation whatsoever. But because they were essentially Autobots management were keen to retain them. It became a pardon very early on that I was an anomaly among these Autobots.
Management were essentially sales people who travelled up and down the UK attending various conferences in order to recruit addicts with money into PP. That was a stand-up banner, pens, key-rings and leaflets, all the usual bumph. Management used a tried and tested presentation at each venue. Mostly with emphasis on PP’s furniture, wooded tree lined setting and big televisions.
Despite being untrained and unqualified myself, I was tasked with furnishing out medications of varying sorts. And yes of course I got it wrong sometimes as did others who like me have not completed the proficiency test/requirements necessary for such responsible tasks. I’m on occasion I handed out medication that was insufficient for the addict and caused him to react negatively in a physical manner. I was asked about the incident and assured it wouldn’t go any further. I maintained that I wasn’t qualified or sufficiently trained and was informed that it didn’t really matter.
One medical inventory in 10 weeks identified a huge disconnect in the supply and consumption of a number of medicines. Arguably a report by the care standards Council for Wales that ticked all the boxes for PP seem to have offered a green light for these procedures to perpetuate. I have no reason to believe in any cessation of such practices after my departure. A reluctance by the majority of unqualified staff to “handout“ the MEDS resulted with one staff member being assigned the task. She was often reluctant and late. Arguably, a case of familiarity breeds contempt.
Of the two male members of staff one was diligent and respectfully competent at delivering variety workshops. The other male, of some senior years quite frankly didn’t give a hoot for the well-being of any addict who was paying £10,000 per month at PP. He was unkempt, lazy, miserable And was solely focused on pleasing management. A horrible man who had been employed in the criminal justice service as a drug worker, by charities in the same field and was keen on delivering meditation. only because it meant sitting down doing nothing.
The politics of the office should be a major concern for anybody forking out £10,000. Essentially, the office is the control room without a consistent individual at the controls. If parklands was a submarine, it would have been at the bottom of the sea long ago.
The disjointed structures of the actual therapy consisted of reams of paper handouts and teacher pupil whiteboard delivery methods. Put your hand up if you’ve got an answer type of delivery. You could see the customers watching the clock. Break times always came with a welcomed smile from all.
Without delving in deep regarding the content of the so-called therapy, the customers were offered up varying techniques/types which included some group CBT (cognitive behavioural therapy) watching YouTube videos, recommended reading of associated literature, one to one interviews or sessions (with unqualified staff remember), a bit of counselling on an ad hoc basis, physical exercise, and rest. Lots of rest.
Other common areas touched upon were, anxiety, anger, setting boundaries, destructive behaviours, cravings, negative thinking, managing and coping. All very hip and fashionable phrases and terminology that were wafted about during one-to-one sessions and practitioner delivery classes. Studies using rats, dogs and other humans, you know the ones are stacked and buried in the lever arch file that soon begins to fill up. Blurry images of overused animated pictures of the brain, graphs and associated bumph are included in each of the customers personal pack.
Unnoticed by the customer is the hastily organised printing jobs in the morning, the running round looking for a working marker pen, the phone calls to the IT department demanding to know why the Wi-Fi isn’t connected, the frantic phone calls to head office regarding license permits for various videos to be used, the hectic shenanigans of opening the medicine cupboard and there after dispensing medication. The same behaviours, the same conversations, the same interactions every morning, every day and every week. Not once during the 10 week observations did this pattern change.
I began to keep a log, record on the spot videos and duplicate email and diary entries which raised matters of concern for me personally. One resident who had somehow managed to cut short a prison sentence for fraud and deception, 14 months I think, by adopting the autistic title attracted my attention throughout my time. He was funded by more than one agency. Overheard conversations suggested his placements which costing the government £100 for every hour he was there. Whilst most spent no more than 28 days in situ this particular individual accomplished a nine week stay in a five star luxury establishment. Top class food and visits every weekend. Not so autistic I think. You won’t be surprised to be informed that we clashed. He knew that I knew what he and they knew. Scandalous and probably not uncommon. Partner was a highflyer with some energy company. His crime were committed against her, but she was standing by him. He spent the majority of his time drawing with magic markers. It was suggested that I didn’t enter the room if he was inside. Him and his partner complained about something nearly every other day. I believe his partner was writing into the head of the company which was being paid substantial amount to manage his presence and behaviour whilst she had a nice break.
I got the impression that most of the residents who were in situ when I was there, were there for a short break and nothing more . Why not if you can afford it? Noticeable in recent times is the kudos associated with having been in a “private rehab“ or having your own personal “therapist“. All too American for my liking.
At no time at the establishment whilst I was there were any of the resident quizzed or probed about the rationale behind them for whatever addiction they were struggling with. One elderly lady was on her third visit/stay/placement. “I just like to drink a bottle of sherry every night darling“, she told me. It was her family that insisted on her return visits. Again in my opinion, to give themselves a break. She was 72 and her daughter was well off financially. Poor soul.
Another example of state funded placements included an individual with severe learning difficulties who was an alcoholic. He could barely string two words together and they expected him to initiate and complete a personal pathway recovery program with bigger words than he never seen. “I like to box Daz”, he said. So I managed to persuade management to allow him to use the boxasize gloves, or exercise gloves and let him spar with another customer who enjoyed prancing about. He belonged in full-time residential environment with full time special needs careers. A blind man on a galloping horse could see it. I couldn’t persuade management to allow me to show him how to wire a household plug correctly. “Health and safety would go mental“ came the reply, “show him a YouTube video and take him through it”. He arrived with 48 cans of Coca-Cola and was allowed to keep them. You could visibly see the effects of one at 7 am. He can continue drinking them throughout the day. But he wasn’t allowed aftershave in case he consumed it for the ethanol.
Gossip kills. The volume of disgruntlement among staff members and the backstabbing was noticeable on my first day. From there on it increased in volume and voracity. It was no surprise to this author that so-and-so was in possession of certain information about so and so and had used said information as leverage for this and that. “Well, how do we know that nobody died when she was prescribing the medicines?, it wouldn’t surprise me“. Or words to that effect.
One senior uncouth manager decided it was OK to show me phone images of her uterus which had been recently extracted during an operation. Her reaction to my reaction lasted my entire stay. I believe she was quite keen on the status quo returning to what it was before my arrival. In other words she was never happy that I was there, was always overly keen to manoeuvre the conversation away from the alleged autistic man and had served longer than any other staff member. So despite the official line she was number one. Top of the bus, cock of the north. A particularly nasty specimen whose ego was probably four times her physical size. She was passed over for promotion and it was written on her face. She was arguably the worse gossiping individual I’ve ever had the displeasure of meeting. If it wasn’t for the recent sighting this blog entry may well have remained in the drafts until the Internet is no more. Funny the way things go. She accused me once of saying that she had eyes like a sewer rat. I informed the operations manager when questioned about such that I had actually said she had eyes like a shit-house rat. Big difference if you’re a rat.
The manager is essentially a venue to venue rehab sales person. No time on her hands for dealing with the intricacies of production of the associated malfunctions of the product. Get em in, get the wonga and repeat the blag all year long. Whether it’s up north, down south, a state venue or community venue or anywhere where there’s potential funding you’ll find her there. Roll up roll up, if you’d like to come this way, please.
My DBS took a life time to arrive. 142 days to be precise. I started early March after receiving a few texts from the senior very dominant manager instructing me to "get some black shoes" and "what size neck are you?"
From the moment I walked in to the day I was escorted off the premises by a former civilian custody oaf/officer now parading as some kind of "official who manages hundreds of staff", I witnessed behaviours reminiscence of my time in the care system as a child (1977-1983). I spent approximately six years from the age of ten to sixteen in the now infamous abusive north Wales care system, including two years at the notorious Bryn Estyn school for boys in Wrexham.
During my institutional stays I was placed in a wide variety of institutions, many of which were very similar to this rehab. Large house, secluded from publics gaze, nice gardens, couple of big rooms and lots of small ones. Cellar, attic, kitchen, TV room, dining room etc. Each and all were stereotypically managed in very similar ways using almost identical methods of management. Top dog, second in command and the chosen few favourites who'll always suck up to top dog. There's always an Office. The office is the control room. Locked but always "open". Open but always closed. It's a closed shop environment monitored for dissenters continually. Ears where ears need to be. I've witnessed it from the inside.
I joined this grouping of people and immediately realised that nothing much had changed since my early days. The cleaner, the house maid, the cook, the handyman and his young sidekick (there's always a young sidekick). Bunches of keys rattled, the hoover, pots and pans clanging in the kitchen. A small radio just loud enough to allow it to become background sound and of course, the never ending ringing of the telephones. Polished corridors, book racks, schedule board, terms and conditions and the rules of house on display in a glass fronted notice board.
In short, I consider my past a decent enough qualification for the purposes of this blog.
The lack of interest from the operators on the invisible needs of an addict was blatant. Additionally, the focus on finance rather than freedom (from addiction) isn't evident throughout the promotional offerings. Whether it’s a shitty little stall in the heart of London's Whitechapel or the bay windows of a local college, the incitive is heavily focussed on finance. The reality however has to be experienced.
For example, i was barely in the doors when I once administered the wrong dosage of medication to a “millionaire guest”. It was all very confusing for an untrained new starter. The guest survived (no real danger) and his correct dosage was administered. The “medical lead” didn’t have a great deal of work to do. Despite the strict instructions from her senior to take me through the medical competence test, she failed to do so. Other staff members were also let down repeatedly. Medical audits in reality, pill counting were simple enough tasks. However, the effort put in was minimal and resented.
Leon Marsh decided to invite the ‘medical lead’ at PP Joss into the room he chose to dismiss me from, the ‘library’. She spoke throughout the hurriedly organised sham of an official meeting and bare face lied about completing my medical competency test. LM brushed this aside along with my revelations about JW proudly showing me pictures of her extracted uterus. I recoiled at the sight and she never got over it or understood my reactions. She actively tried to convince LM that I described her on one occasion as having ‘the eyes of a sewer rat’. I watched with interest as she donned the victim hat and sat like a young school girl telling her version of events to Miss. I still chuckle. Poor little thing wasn’t far wrong with her recollections but she failed to mention it was actually a complimentary comment about her eye sight. She witnessed me smoking whilst walking with some guests. Very good eye sight I thought, being as she was walking approximately 500 yards behind us on an extremely busy promenade. Eyes like a shit house rat some would say. I’m one.
Other more serious questions have been raised about the lack of professional medical care on offer at PP. A former staff member, yet to speak publicly, raised the issue with me personally and I was left opened mouthed. More on that later.
The overall upkeep and care of the establishment and its grounds are in the hands of the caretaker come gardener. Along with his apprentice they potter about and test the alarms every Monday at 9am. That is it. During the time I was employed I observed a myriad of issues that were completely ignored. Windows not closing securely, door handles missing, WIFI connections failing, guests tv’s on the blink. More than once I was instructed to attend the local supermarket (the cheapest of course) and purchase items out of stock, bread, potatoes, coffee, sugar etc.
£10,000 for 28 days? Rip off I say.




Photo of myself from media campaign to expose the historical abuses of the care system. Others include-tyres barely legal and incorrect model for MPV. The minibus isn’t used to “collect” guests. That journey is the introduction to PP. Only a black executive VW saloon with a full leather interior, tints and blue tooth sounds will do for that job. “The guests love it Daz”. I can confirm they do. What an intro! “I felt like I’d won the X Factor" one guest told me. The unused medical kits had evidently been there for some time. I took these photos very early on in March. I eventually disposed of them to prevent the resident squirrels and rats and other wildlife from consuming them. Wildlife is important to those in recovery, I can vouch for this.
Staff turnover and an inability to retain those recruited is and will continue to be a hindrance to anyone paying ten thousand pounds a month. Unqualified therapists and bank staff are the main stay of turn over. Young gullible and eager to impress, they don’t last long. Every hour is sucked dry.
Operations boss accused me of gross misconduct. He made threats to me that I would never be able to work in “this field” again should he report me to the care inspectorate for Wales. (The very same body I was personally involved with when the foundations for their existence were being laid post Waterhouse publication.) LM also instructed/demanded paying recovering addicts (£10,000 for 28 days) to “stay back and get back inside” when they approached me to say goodbye on the morning of the 3rd May this year.
He was parachuted in that morning. He is a former civilian police custody worker. We all know the type. A yes man, an “I’ll jump as high as you want me to” man, the tea maker, the go-n- fetch type. The type who’d cover up cover ups. The kind of person who’d perpetuate wrong doing by turning his head. A perfect match for the custody suite of any police station. His overall management PP was absent or hidden. I never saw him. The upstairs office was his patch. Few entered. Totalitarianism from above. A coward with perceived power.
I challenged the version of events put to me. I corrected the fabricated versions and set the record straight. I encouraged him to look at who was behind the information falsely presented to him. He wasn’t in the room, no eye contact, no authoritative stance, nothing. One of his girls had been offended by an inoffensive remark and he was sticking up for her. The same remark that was discussed 3 weeks previously with PP’s manager Cheryl Williams. The same manager who informed Leon's girl and I to put it (the masturbation remark) to bed. Indeed, CW dealt with it far more appropriately than Leon’s girl wanted. She wanted me gone. She got her way. E and I were opposites in every aspect of life. Leon Marsh exaggerated an event that was already exaggerated when it reached him in order to dismiss me from PP. Soon afterwards the gross misconduct allegation was reduced to “an inappropriate comment”.
End